Service Terms and Conditions:
Thank you for your patronage. Please note that payment on our
invoice means that you agree to our Terms and Conditions below:
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All payments should be made to:
UNION BANK OF NIG PLC
Acct. Name:
SERINYA INTERNATIONAL SERVICES
Acct.
No: 0055870185
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80% deposit is required for all doors and cabinet orders, and 20%
on any completion either wholly or in part, before
collection/installation where applicable. Kindly view our Product
and Service Information Manual given on request for more details.
Full payment is to be made on all accessories and installation
charges.
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Clients are advised to go through their invoices carefully, as
refunds are not permitted wholly or in part, nor are changes
possible at the commencement of production.
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Kindly note that all standard and customised Doors and their
colours are generic and may show slight variations. Product design
may also be upgraded without notice.
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For information on our standard door specifications, colours, and
conditions for installation, please do request for our Product and
Service Information Manual.
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Collection of any set of products, either wholly or in part, is
estimated at 8-12 weeks from date of completed subframe
installation and measurements were applicable, of which 4 weeks
complete post tiling is required.This duration may vary with
quantity, specifications, clients work levels, factory work load
and other unexpected factors. In the event we are unable to meet
your given dates, clients will be duly notified.
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We reserve the right to dispose of all products unilaterally, in
the event such products are not collected within 30 working days
of notification of completion.
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In the event of a dispute not resolved by informal negotiation
within 30 days (or any mutually agreed extension of time) , the
dispute shall be referred to mediation at The Calabar Multi-Door
Courthouse, under its Practice Direction for Mediation Procedure
before resorting to Arbitration which shall be the final dispute
resolution channel.
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While we may endeavour to communicate via other channels as
disposed to us from time to time. Please be informed that our
primary and standard channel of communication remains the
electronic media, such as emails, whatsapp, etc. Clients are
advised to confirm such addresses to facilitate necessary
communication.
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Complementary offers either wholly or in part are valid for not
more than 60 days from date of first payment.
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Cost variation will be applied to invoices where delays/stop work
conditions exceed 6 months from date of first payment.
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Any payment made on this invoice wholly or in part, means that you
have fully read, understood, and accepted all the terms and
conditions stated herein. Clients are encouraged to seek
clarification where they deem necessary before payments.
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We reserve the right to update our T&C to reflect changing
business environments when necessary and without notice. This is
applicable to all invoices which have exceeded 6 months from the
date of first payment. However we shall without obligation notify
clients when these changes are significant.
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The above terms and conditions overrides any consideration as may
be given from time to time.
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For all inquiries please write to serinyainternational@gmail.com,
sedekdoors@gmail.com
Shipping Policy:
Before we get into specifics, let us be clear on our shipping
"philosophy".
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We want to get things to you as quickly as humanly possible.
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Our shipping is an unpaid value service and may not be available
at all times.
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Clients reserve the right to arrange privately for shipping.
Our primary shipping service is Ground delivery. Many of our
products are shipped from our production centres in Lagos and
Calabar.
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Delivery Time: Shall be communicated once product is ready
for shipment.
Additionally, please note that delivery time is also based on
"business" days.
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Calculating Cost: If we are shipping your order locally or
internationally, your shipping cost will be exactly the same as we
are charged by whichever shipping company is used to deliver your
package. Clients are at liberty to arrange for their shipping
privately.
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International Shipping: If you would like to make a
purchase and have it shipped internationally, please send us an
email at service sedekdoors@gmail.com. Be sure to include the
exact products you would like to purchase, your shipping address,
phone number, and the email address to which we should send an
invoice. A member of our Customer Service team will contact you to
make all the arrangements.
Return Policy: Sedek Doors will accept returns of products
under warranty (T&C apply) where applicable, for correction or
replacement with the same or an equivalent product within fourteen
days (14) of product delivery. The company does not issue cash
returns. Costs associated with returns shall be the responsibility
of the client. ALL RETURNS MUST HAVE A RETURN AUTHORIZATION NUMBER.
To obtain a Return Authorization Number, after due evaluation of the
issues by us, please contact our Customer Service Department at
+234 818 493 5721. A copy of the
packing list must accompany the returned product. Product must be
returned in the original packaging or its equivalent. Customers
shall insure the product to eliminate the risk of loss or damage
during transit. Sedek Doors will not be responsible for lost or
damaged products in transit to us.